Our business hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time (New York time). Messages received on Saturdays and Sundays may be answered depending on availability. If we’re unable to reply over the weekend, we’ll get back to you on Monday.

We gladly accept returns and exchanges on eligible items. All information, including the return address and instructions, can be found on your receipt.Returns shipped within 7 days of the delivery date are eligible for a full refund, as long as the item meets our return conditions. The item must be unworn, unwashed, undamaged, free of perfume or other odors, and returned with its original tags and all parts included.Returns shipped after 7 days but within 14 days of the delivery date are subject to a $15 late return fee. Returns shipped more than 14 days after delivery are not accepted.The return window is based on the date the package is shipped or dropped off. Transit time does not count toward the return window.Clearance and final sale items are not eligible for return or exchange. Express shipping fees, international shipping fees, and original shipping charges are nonrefundable.For higher value items, we recommend using a trackable shipping service and purchasing additional shipping insurance for your protection. Please keep your tracking information until your return has been fully processed.

The fit of our clothing may vary depending on the cut, design, and fabric of each style. Please refer to the size chart provided on each product page when selecting your size.If you still have questions, please contact us and we’ll be happy to help.

Ready to ship orders are usually shipped within 1–3 business days.Pre order items generally take about 2-4 weeks before they are ready to ship. Delivery time after shipment may vary depending on your location and the shipping method you select.All orders are shipped from New York, and all returns are sent back to New York.

Ready to Ship means the item is currently in stock and can be shipped within 1-3 business days. Pre Order items are not immediately available and usually take about 2-4 weeks before they are ready to ship. If you have an upcoming event, trip, or need your order by a specific date, we recommend choosing a Ready to Ship item. Express shipping is also available at checkout.

Express shipping options are available at checkout. Available services and prices depend on your delivery location and the size and weight of your order. You will be able to see the available express shipping methods and exact cost before completing your purchase.

Most of our items are not available for customization. However, selected styles from our Lorina Storia collection can be customized, and some designs are also available as matching mother and daughter sets. If you are interested in a custom piece or matching set, please contact us first and we’ll be happy to check the available options for you.

Customization fees vary depending on the request. Simple adjustments, such as sleeve or garment length, are $30+. If both the bust and waist need to be adjusted, the fee is $50+. Style changes, such as altering the silhouette, neckline, or adding special details, start at $80+.Pricing for children’s sizes may vary. Please contact us for details.

Yes. All packages are insured, including First Class and international shipments, so you can shop with peace of mind. If there is an issue with your package during transit, please contact us and we’ll help you with the next steps.

Please include your receipt with your return so we can locate your order and process your refund. If we are unable to identify your order, we may not be able to process the refund. If you no longer have your receipt, please contact us and provide your return tracking number so we can assist you.

Yes. If you need to make a change to your order, please message us as soon as possible. Changes may include the style, shipping address, phone number, or other order details, and we will update the order manually whenever possible. If you would like to cancel your order, please contact us within 24 hours of placing the order.

Our fabrics are pre shrunk before production, so shrinkage after washing is usually minimal and generally within about 3%. Because many of our pieces include hand embroidery, beading, sequins, lace, or other delicate details, we recommend gentle hand washing or dry cleaning whenever possible. If machine washing, please use a gentle cycle with cold water. For drying, we recommend laying the garment flat or hanging it to dry. Tumble drying on low heat is also acceptable when needed.